Refund Policy

Effective Date: April 5, 2026

This Refund Policy explains how Great Plains Lawn Care LLC handles refunds, returns, cancellations, and credits for landscaping services, hardscaping work, lawn management services, and landscaping-related product sales.

1. General Policy

Because our business provides both services and physical products, refund eligibility depends on the type of purchase.

2. Service Deposits

Deposits paid for services may be non-refundable once any of the following has occurred:

• materials have been ordered

• the project has been scheduled and labor has been reserved

• design, planning, or preparation work has begun

• equipment or subcontractors have been committed to the project

If no work has begun and no materials have been ordered, we may issue a full or partial refund at our discretion, less any reasonable administrative, design, or consultation costs already incurred.

3. Completed Services

Once a service has been fully performed, completed services are generally non-refundable.

If you believe work was incomplete or not performed as agreed, you must notify us within 7 days of service completion so we can review the issue and, where appropriate, offer a reasonable remedy such as:

• correction of the affected area

• completion of missed work

• service credit

• partial refund, where justified

4. Ongoing Lawn Management Services

For recurring lawn care or maintenance services:

• customers may cancel future service by giving at least 48 hours’ notice before the next scheduled visit

• charges for services already completed are non-refundable

• missed or late cancellation notices may still be billed if crew time was reserved and the visit could not reasonably be reassigned

5. Custom Projects and Hardscaping Work

For hardscaping, custom installations, design-based work, and larger outdoor improvement projects:

• payments made for completed phases of work are non-refundable

• special-order materials, custom-cut materials, and non-returnable supplier items are non-refundable

• if a project is canceled after work has started, the customer remains responsible for payment for labor performed, materials purchased, delivery charges, disposal fees, and any other project-related costs already incurred

6. Product Returns

Standard in-stock products may be eligible for return within 14 days of delivery or pickup if:

• the item is unused

• the item is in original condition

• the item is returned with original packaging where applicable

• proof of purchase is provided

Approved returns may be subject to:

• inspection

• restocking fees

• return shipping or pickup charges

• deduction for damaged or incomplete packaging

7. Non-Returnable Items

The following items are generally not eligible for return or refund:

• custom-order products

• special-order materials

• installed products

• used or opened items

• plants, sod, seed, soil, mulch, gravel, rock, and other bulk or perishable landscape materials, unless defective or otherwise required by law

• clearance or final-sale items

• products damaged after delivery due to customer handling, storage, weather exposure, or site conditions

8. Damaged, Defective, or Incorrect Products

If you receive a damaged, defective, or incorrect product, notify us within 3 business days of delivery or pickup.

Please include:

• your name

• order number or invoice number

• description of the issue

• clear photos where possible

At our discretion, we may offer:

• replacement

• repair

• store credit

• partial refund

• full refund, where appropriate

9. Delivery Charges

Delivery fees, rush fees, setup fees, and similar service-related charges are generally non-refundable once the service has been performed.

10. Refund Method

Approved refunds will be issued to the original payment method unless otherwise agreed. Please allow 5 to 10 business days for processing after approval, depending on your payment provider.

11. Chargebacks

If you have a problem with a service or order, we ask that you contact us first so we can attempt to resolve the issue. Filing a chargeback without first contacting us may delay resolution and review of your request.

12. How to Request a Refund or Return

To request a refund, return, or cancellation, contact:

Great Plains Lawn Care LLC
5366 N Rock Spring St, Wichita, KS 67226
Phone: (316) 559-6380
Email: info@greatplainslawncare.com

Please include your:

• full name

• phone number

• order or invoice number

• service address

• explanation of the issue

13. Changes to This Policy

We may update this Refund Policy from time to time. Any updates will be posted on this page with a revised effective date.